Customer Journey: explained

What is the customer journey?

  • awareness
  • consideration
  • evaluation
  • purchase
  • onboarding
  • retention and loyalty
  • advocacy.

Why is the customer journey crucial for business?

How to improve the customer journey in 5 steps

Gather feedback

Eliminate the pain points

Focus on the emotions

Take an individual approach

Remove unnecessary steps

La grande finale

Conclusion

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