Customer support mistakes you never knew you always made | LiveAgent

What should you avoid in customer service

Ignoring messages

Not listening to your customers

Lying

Changing channels

Promising what you can’t deliver

Ignoring the data

Not developing your customer service

What to do when you make a mistake with a customer?

Apologize

Empathize

Be patient

Keep them updated

How do you fix (or enhance) customer service?

Analyze

Create procedures

Build a knowledge base

Mind the culture

Conclusion

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