How to communicate with customers during the coronavirus outbreak | LiveAgent

1. Ensure that systems are flexible and reliable

2. The right communication with customers is fundamental

3. Be open and honest with your clients

4. Watch your tone of voice

5. Use simple language

6. Listen to your clients and put yourself in their shoes

7. Think about the future when communicating with customers now

8. Share information about your next steps

9. Suggest new ways to interact

10. Prioritize health-related content

11. Make the CEO visible

12. Encourage participation

Keep calm

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