How to Make the Most of a Live Chat for Business?

Customize your live chat

Prepare live chat scripts and pay attention to details

Integrate your live chat with a bot

Make the most of surveys

Embed live chat to any link you share

Key takeaways:

  • use a typing indicator
  • prepare conversation scripts
  • introduce agents by name
  • enable sharing files
  • custom live chat design to provide a consistent user experience
  • embed live chat in any link you share (via RocketLink)
  • use automatic responses
  • enable self-service
  • use pre- and post-chat surveys

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