Net Promoter Score: What is NPS and how to implement it in your company

What is Net Promoter Score?

How to measure NPS

What should you consider before running the first NPS survey?

1. Understand customer touchpoints

2. Determine links between NPS questions and KPIs

3. Understand what affects customer loyalty

4. Close the loop

Why should companies measure NPS?

Get the feedback you’ve been missing

NPS measures customer loyalty

For businesses of all types and sizes

Boost referral marketing and leverage positive WOM

NPS aligns your team

Calculate Net Promoter Score with LiveAgent

Measure customer satisfaction and improve

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Content Marketing Manager at Traffit.com

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Nina Kozłowska

Nina Kozłowska

Content Marketing Manager at Traffit.com

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