Net Promoter Score: What is NPS and how to implement it in your company

What is Net Promoter Score?

How to measure NPS

What should you consider before running the first NPS survey?

1. Understand customer touchpoints

2. Determine links between NPS questions and KPIs

3. Understand what affects customer loyalty

4. Close the loop

Why should companies measure NPS?

Get the feedback you’ve been missing

NPS measures customer loyalty

For businesses of all types and sizes

Boost referral marketing and leverage positive WOM

NPS aligns your team

Calculate Net Promoter Score with LiveAgent

Measure customer satisfaction and improve




Content Marketing Manager at

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Join our Brunch.

KPI Frameworks: The Foundation to any Business

Get the Picture? How Visual Storytelling is changing Social Media

How To Use AI To Improve Your WordPress Site

Performance Marketing Agency

Sales Talk Today: Leading Executives Discuss Best Practices for the Moment

10+1 Marketing Tips for a Great New Product Launch

Purchasing A Domain Name Complete Guide

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Nina Kozłowska

Nina Kozłowska

Content Marketing Manager at

More from Medium

Meet Our Team: Kelsey Chlovechok

Bad Customer Service Behaviors to Avoid

The Power of Habit for Business and Scaling

Product Management and the Recruiting Process for MBAs