Why should you integrate software? | LiveAgent

Software & Hardware

The new era

What is software integration in the first place?

  • When a prospect becomes a customer (this happens in a CRM), you want the system to prompt action in the ERP, prepare an electronic invoice, and send it to the new customer’s email.
  • Every time you add a new product to your ERP and the stock is bigger than 0, you want the system to add it on eBay and Amazon at the same price, and each price change to happen automatically.
  • When someone completes a task, the project management system should let the next person responsible know that they must start with the subsequent task. At the end of this process, the system should send you an automatic email with a PDF of the summary of what was done and the time spent by each of the people with their tasks.

What types of software or systems can you integrate?

  • ERP (Enterprise Resource Planning)
  • Help Desk Software
  • CRM (Customer Relationship Management)
  • BPM (Business Process Management)
  • CMS (Content Management Software)
  • HRS (Human Resources System)

What are the benefits of software integrations

1. Data accessibility and synchronization

2. Reduced costs and time saved

3. Interaction between various parts of the business

4. Historical analysis from a single location

5. Definition and execution of new KPIs

6. Decision making based on user behavior

7. Determining the profitability of campaigns executed in different media

8. Fewer errors

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